Casual Cleaning Form - Tableview
  1. Thank you for contacting Rent A Maid, proudly South Africa’s market leader with more than 25 years’ experience.

    Rent A Maid handles all employee admin such as UIF, annual leave, sick leave, maternity leave, family responsibility leave, injuries on duty, training levies and Government taxes. You avoid the risks of employment and hire with peace of mind. You have greater flexibility to cut costs by stopping the service during vacations. We have job seekers knocking on our doors daily and are thus fortunate to employ those we consider to be the best, enabling you to choose from a broader spectrum of screened, reliable domestic help.

    Dismissing your own employee is a hazardous task. Rent A Maid’s twenty five years of labour law expertise enables us to tackle the worst scenarios. So why even consider employing when you have Rent A Maid’s legal team on your side at no extra cost? We challenge you to source a competitor who offers you such peace of mind?

    Perhaps the overwhelming advantage of outsourcing through Rent A Maid as opposed to employing, is that Rent A Maid will supply a replacement cleaner immediately if you are in any way dissatisfied with your current cleaner’s performance. No one gets dismissed without a fair enquiry. We register new customers daily and she/he could be reassigned to a new customer and be more productive in the new job.

    Note that if you elected not to use Rent A Maid, as an employer you will be obliged to give three warnings for the same offence within six months before dismissing your employee. Your hands are tied as an employer and the scales of justice in SA tilt heavily in favour of your employee.

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  1. * DOMESTIC / Bed & Breakfast CUSTOMER DETAILS *
  2. Title
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  3. First Name ( or contact of B & B)(*)
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  4. Surname (or name of B&B)
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  5. Address at which the service is required
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  6. Please tell us where you heard about Rent A Maid?
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  7. Postal Address
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  8. Tel : home
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  9. Tel : Work
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  10. Cell(*)
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  11. fax
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  12. E-mail address for statements(*)
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  13. (Domestic customers please do not complete section below)
  14. * BODY CORPORATE / COMPANY / OTHER CUSTOMER DETAILS *
    (Pty/cc/BodyCorp/Sole Prop/Ptnr/Oth)
  15. Customer Name
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  16. Contact person
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  17. Telephone
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  18. Company / CC reg. no
    (ID if Sole prop/ Ptnr)
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  19. Cleaner’s Working Address
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  20. Postal Address
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  21.  
  1. I wish to hire a:



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  2. On the following dates
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  3. I shall pay upfront by
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  4. If Other was selected
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  5. Should I use the service in future, I am considering the following regular days ( But this could Change):






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  6. Attach Copy of ID Doc
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  7.  
  1. RENT A MAID – TERMS AND CONDITIONS OF SERVICE


    1.. RE-ORDERING - Customers wishing to hire the same cleaner after day one, should place further orders with management and NOT with our cleaner, as she/he may already have been assigned to another customer.


    2. CANCELLATION - Customers will be required to pay a fee of half the daily tariff if an order for a cleaner is cancelled after 2pm on the day prior to the cleaner being assigned. A cleaner already assigned might not be reachable after this time. The cleaner is reimbursed for transport and time spent. Every effort will be made to contact the cleaner to avoid this charge.


    3. PAYMENT TERMS - Customers are required to pay the company and not the cleaner. Since RENT A MAID’s sales month runs from the 21st of the current month to the 20th of the following month, regular customers should please ensure that payment for the full month reaches our banking account mid-way by the 7th. Note that the service could be suspended if payment does not reach RENT A MAID by the 7th. Effectively, customers will receive credit from the 21st to the 7th and pay in advance from the 8th to the 20th. Customers’ accounts may remain in credit for days on which the service was not supplied and for which they have paid in advance, or a refund can be requested. New customers, once-offs and casual customers are required to PAY IN FULL IN ADVANCE for all days up to and including the 20th.


    4. CASH IS STRICTLY NOT ACCEPTED - Bank deposits or electronic transfers with clear references are the required methods of payment. To ensure that your statement of account in our books is credited, please remind the teller to capture your name as reference (on the lower right hand side of the deposit slip) as they often neglect to do so. Should we be unable to identify the depositor, we are charged by the banks for this information. Please fax or e-mail your proof of payment to our offices.


    5. PLACEMENTS - Customers are requested NOT TO OFFER EMPLOYMENT to our staff. Since the screening process of cleaners is costly, a placement fee of R6 000* will be charged. We do not promote the placement of our RENT A MAID cleaners, but will however discount this fee to R3 500* if our offices are given a month’s notice by a customer wishing to employ our cleaner. Payment of the latter is due two weeks before placement, the customer is required to collect the new employee from our offices on day one and to provide proof of payment. We have a separate placement division with its own placement register and customers are requested to follow this route to save on costs and avoid an unpleasant situation. *Charges exclude VAT (if franchisee is a VAT vendor). Should a customer / previous customer purposefully conceal the fact that a RENT A MAID staff member has been, or is being privately employed by that customer on a full-time or casual basis, whether that employee is still currently employed by RENT A MAID or has resigned, absconded or even been dismissed, or is being hired from a competitor within a period of 6 months from the last day on which that customer hired that RENT A MAID employee, RENT A MAID will charge the full placement fee of R6 000. We act harshly against previous and current customers who adopt this unethical practice and instruct our attorneys to sue if the fee is not paid. Customers are URGED TO NOTIFY RENT A MAID of any employment intentions, to avoid an investigation if it is suspected that an undisclosed placement has occurred. RENT A MAID reserves the right to carry out an investigation if it is suspected that a cleaner might be working privately for a customer / previous customer while in RENT A MAID’s employ, or if a customer discontinues use of the service and this coincides with that cleaner absconding or resigning shortly thereafter.


    6. OUTSTANDING PAYMENTS - In the event that a debt / placement fee is not paid timeously, the customer will be liable for interest thereon at 2% per month from invoice date, as well as all tracing and/or legal costs incurred by RENT A MAID on attorney and own client basis, once the debt is handed over to its attorneys for collection.


    7. SURETY - Should the customer be a sole trader or a close corporation, the owner/sole trader or member of the close corporation hereby binds him/herself in his/her personal capacity as surety for a Co-Principal Debtor in solidum with the customer of all his/her/its obligations under this agreement.


    8. INDEMNITY - RENT A MAID hires its employee to a customer at that customer’s risk and thus accepts no liability for breakages or losses where no proof of theft is forthcoming. RENT A MAID will however co-operate and supply all necessary info if theft is suspected. Despite Rent A Maid’s willingness to prosecute a staff member to maintain credibility, the SAP insists on the “victim” (customer) laying a charge against the cleaner suspected. The customer also indemnifies RENT A MAID against any claim which might arise. Although staff is well screened prior to employment and thefts seldom occur, customers are required to stow all valuables in a safe to avoid temptation.


    9. RENT A MAID reserves the right to increase fees annually on 21 September and to amend the Conditions of Service. Although Government increases domestic wages on 1 December, cleaning staff will receive their increases on 21 November. Such changes will override the fees and conditions prevailing when a customer first registered as a service user with RENT A MAID. Customers will be notified of any amended conditions and those conditions will always appear on the back of invoices.

  2. (*)
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